German Speaking Customer Support Advisor

Overview

We are hiring German speaking Customer Support Advisors to join a leading global online

travel platform supporting millions of travellers and accommodation partners worldwide.

This is a fully remote role from anywhere in Greece, supporting customers and partners via

inbound calls, email and chat. You will handle reservation questions, account issues,

modifications and general support queries in German, with some English usage depending on daily volumes.

Ideal for candidates looking for a stable international role with structured training and long term career potential.

 

Key Responsibilities

• Handle inbound customer contacts via phone, email and chat

• Support users with reservations, cancellations and modifications

• Assist with payment and refund queries

• Respond to complaints and service issues

• Provide account and platform guidance

• Support both travellers and accommodation partners depending on queue

• Use internal systems to review bookings and customer records

• Meet quality and customer satisfaction targets

• Escalate complex cases when required

 

Candidate Profile

• German language at C1 to C2 level

• English at B2 or higher

• Strong written communication skills

• Good PC and system navigation ability

• Comfortable multitasking across tools and channels

• Customer focused and solution driven

• Experience in customer support, contact centre or hospitality is helpful but not required

 

Salary and Benefits

• Base salary 1300 EUR x 14 monthly payments

• 10 percent monthly performance bonus

• Edenred Ticket Restaurant allowance 100 EUR per month based on attendance

• Permanent employment contract

• Paid training

• Fully remote work model

• International team environment

• Career development opportunities

 

To apply please send your CV to multilingualrec@gmail.com