German Speaking Customer Care and Technical Support Advisor

Overview

We are hiring German speaking Customer Care and Technical Support Advisors to support a well known global premium technology and home appliance brand. This is a fully remote role from anywhere in Greece. You will handle inbound customer contacts via phone, email and chat, supporting with product questions, orders, aftersales topics and basic technical issues. The role combines customer service, light sales support and technical guidance, with structured training and clear quality standards.

 

Key Responsibilities

• Handle inbound customer contacts via phone, email and chat

• Support customers with product enquiries and order questions

• Assist with delivery and aftersales topics

• Provide first level technical support and troubleshooting

• Guide customers through product usage and setup

• Work across multiple systems and virtual desktop tools

• Escalate unresolved or complex cases to specialist teams

• Meet quality, service and resolution KPIs

 

Candidate Profile

• German language at C1 to C2 level

• English at B2 or higher

• Previous customer service experience required

• Good technical understanding and affinity with technology

• Confident navigating multiple systems and browser tools

• Strong communication and problem solving skills

 

Salary and Benefits

• Base salary 1300 EUR x 14 monthly payments

• 150 EUR monthly performance bonus

• Edenred Ticket Restaurant allowance 100 EUR per month based on attendance

• Permanent employment contract

• Paid training

• Fully remote work model

• International team environment

 

To apply please send your CV to multilingualrec@gmail.com